Fraud prevention: stay vigilant and secure
At City Exchange, protecting customer security is our top priority.
Fraud can happen to anyone, but by following key guidelines, you can significantly reduce your risk.
Here are some essential tips to help you stay safe:
1. Protect Your Personal Information
Never share your personal information or transaction details with anyone. Always verify the identity of anyone requesting sensitive information.
2. Be Cautious with Transactions
Never transact on behalf of unknown persons. This can expose you to scams and financial loss.
3. Secure Your Salary Card
Never hand over your Salary Card to anyone. Treat your card like cash—keep it safe and secure.
4. Keep Your PIN Confidential
Never share your Salary Card PIN with anyone. Your PIN is a personal security feature; keep it private.
5. Avoid Suspicious Links
Never execute any transaction on websites opened from links received via unknown emails, SMS, or social media. Always type the website address directly into your browser.
6. Ignore Unsolicited Communications
Never respond to unsolicited emails or phone calls asking for personal information. If in doubt, contact the organization directly using verified contact details.
7. Use Two-Factor Authentication (2FA)
Enable 2FA on your accounts for an extra layer of security. This requires a second form of verification beyond just your password.
8. Monitor Your Accounts Regularly
Regularly check your bank and credit card statements for unauthorized transactions. Report any discrepancies immediately.
9. Keep Software Up-to-Date
Ensure your computer, smartphone, and security software are always up to date. This helps protect against vulnerabilities and threats.
10. Use Strong, Unique Passwords
Create strong passwords that are difficult to guess, and use different passwords for different accounts. Consider using a password manager to keep track of them.
11. Educate Yourself About Common Scams
Stay informed about the latest fraud tactics and scams. Knowledge is your best defence.
12. Secure Your Devices
Use antivirus software and enable firewalls on your devices. Avoid using public Wi-Fi for sensitive transactions.
Stay Alert! Stay Safe! Stay Secure!
Report fraud
If you suspect fraud, please contact us immediately at fpo@cityexchangeuae.com. You can also report any fraudulent activities to the local authorities:
| Emirate | Service | Contact Information | App Availability | Emergency Reporting |
|---|---|---|---|---|
| Dubai | Dubai Police eCrime Website, AL Ameen Service | eCrime website:https://www.ecrime.ae, AL Ameen: 8004888 (UAE) / +9718004888 (Intl) | Dubai Police App | 999 |
| Abu Dhabi | Aman Service (Abu Dhabi Police) | Aman: 8002626, SMS: 8002828 | My Safe Society App | 999 |
| Sharjah | Sharjah Police Najeed Service | Najeed: 800151, SMS: 7999 | Najeed App | 999 |
