Introduction
City Exchange, a licensed and regulated entity under the Central Bank of the UAE, offers remittance and foreign currency exchange services across the UAE under Commercial License No. 242706, issued by the Government of Dubai. We are dedicated to safeguarding and respecting the privacy and security of our customers’ personal information.
Scope and Purpose
This policy applies to all personal information that City Exchange collects, processes, and stores. Its purpose is to ensure transparency in data usage, protect personal information, and fulfil our legal obligations under relevant data privacy laws. This Privacy Policy explains our approach to collecting, using, disclosing, and safeguarding customer information, with a commitment to security and confidentiality.
Collection of Personal Information
City Exchange may collect personal information through various channels as part of our business operations, including when you visit our branches, contact us, or use our website or mobile app.Information we may collect includes:
- Basic Details: Name, title, employer, relationship to other individuals, and contact information (e.g., email, phone, address) to facilitate communication and meet regulatory requirements.
- Identification Information: Government-issued IDs (e.g., Passport, Emirates ID) for identity verification, particularly for high-value transactions.
- Financial Information: Bank account details, purpose of transfer, source of funds, and other relevant documentation.
- Technical Information: Location data, IP address, browser details, page interaction data, and visit duration on our website or app.
Methods of Collection
- Branch Visits: Customers provide information in person during remittance, currency exchange, or WPS transactions.
- Phone/Email Communication: Information may be shared via phone or email for transaction requests or support.
- Online Platforms: Data such as IP addresses, cookies, and browser types are collected on our website and mobile app.
- Surveillance: Security cameras in our branches ensure compliance with security and regulatory standards.
Purpose of collection and use
City Exchange processes your personal data based on consent or other lawful grounds (e.g., legal obligations or legitimate interests) for the following purposes:
- To provide and improve our services.
- To enhance security and prevent fraud.
- To comply with legal and regulatory obligations.
- To communicate with and support clients.
- To offer marketing and promotional information (with your consent).
- To maintain accurate and current contact information.
- To personalize experiences and improve service quality.
- For KYC/due diligence purposes and to support research and development.
Client Relationship Management
We maintain a client mailing list to inform customers about our services, promotions, and foreign exchange updates. Marketing emails may include tracking to assess engagement and build profiles for direct marketing. By obtaining our services, customers authorize us to use their data for marketing purposes. Customers can opt out of marketing communications by following the unsubscribe instructions in our emails or by contacting us at 60052489/+971 4 3933874 or via compliants@cityexchangeuae.com
Use of Cookies
Our website uses cookies to enhance user experience. These small files are stored in your browser to improve functionality and ease of use. No personal data is collected through cookies, although statistical data on browsing behaviours may be gathered.
Links to Other Sites and Third Parties
At times, we may include or offer third-party products or services on our website. These external sites have separate and independent privacy policies. City Exchange is not responsible for the content or activities of these linked sites.
Use and Storage of Personal Data
Personal data is used solely to provide services, resolve disputes, troubleshoot issues, and promote safe transactions. City Exchange protects customer data through organizational, physical, and technical security measures, retaining records for a minimum of five years as required by the Central Bank of the UAE. Data is securely destroyed once this period expires. We will never sell, share, or rent your data to third parties, and communications are limited to services you request or agree to receive.
Data Sharing
Your data may be shared with:
- Payment Processors and Correspondent Banks: For transaction facilitation.
- Regulatory Authorities: When required by law.
- Service Providers: For IT, analytics, or marketing support.
Security and Updates
We regularly update our Data Privacy Policy to stay compliant with data protection standards and encourage customers to review it periodically. City Exchange takes the security of personal information seriously, implementing robust measures to prevent unauthorized access, use, alteration, or disclosure. However, no transmission or electronic storage method is 100% secure.
Disclosure of Information
In the event of a business sale or acquisition, personal data may be transferred as part of the business assets. Data may also be disclosed to meet legal obligations or to protect City Exchange, our customers, and the public.
Telephone Recording
For quality and security assurance, all telephone conversations with clients are digitally recorded.
Consent
By using City Exchange’s platforms and services, or by providing personal data, you consent to our data collection and usage as outlined in this Privacy Policy.
Changes to This Privacy Policy
City Exchange reserves the right to update any part of this policy at any time. We encourage customers to check this page regularly for updates to understand how we continue to protect personal information.
Your Rights
Customers have the following rights regarding their personal data:
- Access: Request a copy of the personal information we hold.
- Correction: Request corrections for inaccurate or incomplete data.
- Deletion: Request deletion of personal data, subject to legal requirements.
- Restriction: Request limited processing of data.
- Objection: Object to specific processing activities, such as direct marketing.
Contact Information
For questions or comments about this Privacy Policy, please contact us:
- Email: compliants@cityexchangeuae.com
- Phone: 600524899 / +971-4-3933874
- Address: City Exchange, Management Office, Ahmed Abdullah Al Moosa Building, Near Al Raffa Police Station, Bur Dubai, Dubai 29395
Thank you for trusting City Exchange to handle your personal information responsibly and securely.
