Privacy Policy – City Exchange Uae

Introduction

This Privacy Policy, published and shared by City Exchange, governs the use of data supplied by you or received by us during the course of providing services to you. Protecting your data, privacy, and financial details is of utmost importance to us. We are committed to ensuring your information is secure and confidential, taking precautionary measures against unauthorized access, theft, destruction, alteration, or disclosure, including physical access security and encryption. The following privacy statement reveals our guidelines and methods on information collection and usage.

Policy Scope

This policy, together with our Terms & Conditions and any other documents referred to in it, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand the types of information we collect from you, how we use that information, and the circumstances under which we will share it with third parties. By visiting our website www.cityexchange.com (our “Website”), you are accepting and consenting to the practices described in this policy.

Data Controller

For the purpose of the relevant data protection legislation, the data controller is City Exchange, authorized by the regulatory authority to carry out remittance business and fulfill the regulations and licensing conditions of the regulatory authority.

General Information

Marketing Communications :

You have the right to ask us not to process your personal data for marketing purposes by contacting customer.care@cityexchange.com.

Links to Other Websites :

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

User Profile Deactivation

Profile deactivation requests can be completed by visiting any of the nearest branches. After validating the identity of the customer and confirming the request for profile deactivation, front-line associates change the profile status to inactive. Once the profile moves to inactive status, it prevents performing transactional activities from any platforms provided by the Company.

Access to Information

Depending on applicable laws, you may have the right to access information held about you. Your right of access can be exercised in accordance with the relevant data protection legislation. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

AML/CFT and Sanctions Policy

Our AML/CFT policy aligns with that of the service provider in the country. We reserve the right to block, refuse, or delay the processing of your transactions without any claim or liability if we suspect that the transactions breach AML laws and regulations or involve any sanctioned individuals or entities. You will provide requested information or evidence as required to comply with applicable laws. We may disclose information to law enforcement, regulatory authorities, or courts as required.

Policy Updates

We reserve the right to change or update this policy at any time by placing a prominent notice on City Exchange’s website. Such changes shall be effective immediately upon posting. We may notify you via email or through notices on our homepage. Please review this policy frequently for updates.

Information Collection

We may collect and process the following data about you:

Information you give us : Includes data provided when registering to use our services, transferring money, or contacting us.
Information we collect about you : Includes transaction details, technical information, and visit data.
Information we receive from other sources : Includes data from our other services, banks, and financial institutions.

Usage of Collected Information

We will use this information to:

Fulfill our contractual obligations and provide requested services.
Notify you about changes to our service.
Ensure content is presented effectively.
Comply with legal and regulatory requirements.
Enhance website safety and security.
Measure advertising effectiveness and deliver relevant ads.

Disclosure of Collected Information

We may share your personal information with:

Members of our group (subsidiaries, ultimate holding company).
Business partners, suppliers, and subcontractors.
Advertisers and analytics providers.

We may disclose your data:

In business transactions (e.g., sale or acquisition of assets).
To comply with legal obligations.
To protect the rights and safety of City Exchange and others.

Data Storage

The data we collect may be transferred and stored outside the local geography. We ensure your data is treated securely, with all reasonable steps taken to protect it. Payment transactions are encrypted using TLS. We restrict access to your personal information to those employees with a business reason for knowing such information and maintain physical, electronic, and procedural safeguards.

Jurisdiction

This privacy policy and any dispute arising out of it are governed by the laws of the country of operation. Disputes will be subject to the non-exclusive jurisdiction of the country of operation.

Contact

For questions, comments, or requests regarding this privacy policy, please contact us at info@cityexchangeuae.com or mail us at PO Box No. 29395, Dubai, UAE.